Legal

Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have when planning travel with TravelMate Tours.

Last updated: June 9, 2026

1. Introduction

TravelMate Tours ("we," "us," or "our") operates the TravelMate Tours website and provides travel planning, tour packages, and related services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our chat assistant, submit enquiry forms, or book travel services with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and postal address when you contact us or submit a booking enquiry.
  • Travel preferences including destination, travel dates, group size, budget, and special requirements you share through forms or our chat assistant.
  • Payment-related information processed through secure third-party payment providers. We do not store full credit card numbers on our servers.
  • Technical data such as IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
  • Communications you send us, including emails, form submissions, and chat messages.

3. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide personalized travel recommendations.
  • Process bookings, confirmations, and customer support requests.
  • Send itinerary details, travel documents, and service-related updates.
  • Improve our website, services, and user experience.
  • Send marketing communications where you have opted in. You may unsubscribe at any time.
  • Comply with legal obligations and protect against fraud or misuse.

4. Cookies & Analytics

Our website may use cookies and similar tracking technologies to remember your preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

We may use analytics tools to understand how visitors interact with our pages. These tools collect aggregated, anonymized data and do not personally identify you unless combined with information you voluntarily provide.

5. Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties only when necessary to deliver our services, including:

  • Airlines, hotels, tour operators, and other travel partners to fulfill your booking.
  • Payment processors to handle transactions securely.
  • Technology providers that host our website or support our communication tools.
  • Legal or regulatory authorities when required by law or to protect our rights.

All third-party partners are required to handle your data responsibly and only for the purposes we specify.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, meeting legal requirements, resolving disputes, and enforcing agreements. Enquiry and booking records are typically retained for up to seven years unless a longer period is required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal exceptions.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. International Transfers

As a travel agency, your information may be transferred to and processed in countries other than your own, including destinations you book travel to. We take steps to ensure appropriate safeguards are in place when your data crosses borders.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

TravelMate Tours

Contact our team